Personal Information Protection Policy

TOHGORO Co., Ltd. (“we,” “us,” or “our”) has established this Privacy Policy to explain how we handle the personal information of customers who use our online store (https://tohgoro-worldstore.net/, hereinafter referred to as the “Store”).

"Personal information" means information about a living individual that can identify a specific individual based on the name, date of birth, or other description contained in the information, or that can be easily compared with other information to identify a specific individual.

When you use the Store, purchase products, create an account, or contact us, we may collect the following information:

a) Name
b) Address and shipping information
c) Telephone number
d) Email address
e) Order details, purchase history, returns, refunds, and other transaction information
f) Account-related information
g) Payment and billing-related information
h) Details of inquiries i) IP address, cookies, device information, browsing history, and other information relating to your use of the Store
j) Other information necessary for the operation of the Store and the sale of our products

Payment information, such as credit card details, may be collected and processed directly by the payment service providers we use.

We use the information we collect for the following purposes:

a) To confirm and process orders and sell our products
b) To process payments
c) To pack and ship products and confirm delivery status
d) To process returns, exchanges, cancellations, and refunds
e) To respond to inquiries and requests and to communicate with customers when necessary
f) To provide and manage customer accounts
g) To prevent fraudulent orders, fraudulent payments, spam, and other unauthorized use
h) To maintain and improve the security, usability, and quality of the Store and our services
i ) To analyze the use of the Store
j) To comply with applicable laws, regulations, and other legal requirements

Where we send newsletters or other promotional communications, we will do so with your consent or otherwise in accordance with applicable laws and regulations.

We will not disclose or provide personal data to third parties without your consent, except where required or otherwise permitted by applicable laws and regulations.

However, to the extent necessary for the operation of the Store and the sale of our products, we may entrust the handling of personal information to, or provide necessary information to, service providers such as:

a) E-commerce platform providers
b) Payment service providers
c) Shipping and delivery providers
d) System, security, and website operation service providers
e) Other service providers necessary for fulfilling orders and operating the Store

We select these service providers appropriately and take necessary and appropriate measures to supervise their handling of personal information.

The Store is operated using the Shopify e-commerce platform provided by Shopify Inc. and its affiliates.
Some personal information collected when you use the Store may be processed by Shopify and its service providers for purposes including the operation of the Store, payment processing, security, functionality, and other services.
For information about how Shopify handles personal information, please refer to the privacy information published by Shopify.

The Store may use Shopify and other service providers located outside Japan.
As a result, personal information collected through the Store may be stored or processed on servers or by service providers located outside Japan.
We endeavor to handle personal information appropriately, taking into consideration applicable laws and regulations, contractual arrangements with service providers, and appropriate security measures.

The Store may use cookies and similar technologies for purposes including:

a) Providing essential functions such as shopping cart and login features
b) Maintaining security and preventing unauthorized use
c) Remembering customer settings and preferences
d) Understanding and analyzing how the Store is used
e) Improving our services and the customer experience
f) Advertising and marketing where customer consent is required

You may be able to manage cookies through your browser settings or through the privacy settings provided by the Store.
Disabling cookies may prevent certain features of the Store from functioning properly.

We take necessary and appropriate security measures to protect personal information against unauthorized access, leakage, loss, alteration, and other risks.
The Store also uses HTTPS encrypted communications to help ensure the security of information transmitted through the Store.

We retain personal information for as long as necessary to fulfill orders, provide after-sales service, comply with legal obligations, and achieve the other purposes described in this Privacy Policy.
When personal information is no longer required, we will delete or anonymize it appropriately, except where retention is required by law or otherwise justified.

Depending on the laws applicable to you, you may have the right to request access to, correction of, deletion of, suspension of use of, or other actions regarding your personal information held by us.
If you wish to make such a request, please contact us using the contact information provided at the end of this Privacy Policy.
After confirming your identity, we will respond appropriately in accordance with applicable laws and regulations.

For information regarding the handling of personal information on our corporate website (https://www.tohgoro.co.jp/), which provides information about our company, ceramic artists, business activities, and services, please refer to the Privacy Policy published on the corporate website.
Information collected through inquiry forms and other features of the corporate website and information collected in connection with orders, payments, shipping, and other transactions through the Store are handled in accordance with their respective Privacy Policies.

We may revise this Privacy Policy as necessary due to changes in applicable laws and regulations, changes to the functions or services of the Store, changes to the service providers we use, or other circumstances.
Any revised Privacy Policy will become effective when published on the Store.

TOHGORO Co., Ltd.

539-30 Gojobashihigashi 6-chome
Higashiyama-ku, Kyoto 605-0846, Japan
Tel: +81-75-561-0056
Email: info@tohgoro.co.jp