inquiry

If you have any questions or concerns about our products or orders, please feel free to contact us using the form below, or by phone or email. A representative will reply to you in due course.

*We usually respond to inquiries within 2 to 3 business days, but depending on the content of your inquiry, it may take several days for us to respond. *If you are in a hurry, you can also contact us by phone (075-561-0056 (reception hours 9:00-17:30)).

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Please see the following page for frequently asked questions and information on ordering and payment.
Please check before contacting us.

FAQ

Regarding orders, shipping, returns, etc.
Frequently asked questions are listed here.

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User Guide

The process from ordering to delivery
We will guide you through payment methods.

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Contact form

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Company

Higashigoroku Co., Ltd.

539 Gojobashi Higashi 6-chome, Higashiyama-ku, Kyoto City, Kyoto Prefecture, 605-0846
TEL: 075-561-0056 (Reception hours: 9:00-17:30)
MAIL: info@tohgoro.co.jp
Closed: Open all year round