FAQ

As we begin preparing your order for shipping immediately after it has been placed, cancellations are not accepted.
If you have placed an order by mistake, please contact us by phone (075-561-0056 / +81-75-561-0056), email (info@tohgoro.co.jp), or via our inquiry form .

You can choose to pay by bank transfer, postal transfer, cash on delivery, credit card payment (JCB / VISA / MasterCard / AMEX / Diners), Shop Pay, PayPal, or Google Pay.
For more information about payment methods, please click here .

We may not be able to accept some items or artworks, but we generally accept them.
Regarding the products and creations we can produce, it will take some time, but we will do our best to prepare them to meet your needs.
Please feel free to contact us.

Yes, we can ship to any country in the world from our online shop. When you select your country on the cart screen, shipping costs will be calculated automatically.

Your ordered items will be shipped within 7 days of receiving your order.
However, depending on the contents of your order, it may take 1 to 3 months to produce your item, in which case we will contact you by email or phone with more information.
For more information on ordering, please click here .

Shipping fees vary by region, please see here for details.
*For products with special shapes, etc., additional shipping and packing fees may be required.
(If additional costs are incurred, we will contact you in advance.)
If the total amount of your purchase is 16,500 yen (tax included) or more, shipping within Japan will be free.

Yes, we accept international shipping (DHL or EMS). Shipping times vary depending on the destination area, weight, size and price of the ordered items.
The shipping fee will be calculated automatically on the order screen. If you have any questions or concerns about international shipping, please contact us using the inquiry form or by email.

As the products we sell are handmade, each one may vary slightly in size, color, shape, and design.
Please understand that each item is handmade and therefore has individual differences. If you have any concerns, please contact us. (In principle, we will only accept returns within one week of your order, and only if the item is unused.)
Additionally, we have adjusted the product photos of each product to be as close to the actual product as possible, but please note that the color tone may appear different due to environmental factors such as the display.

As the products we sell are handmade, each one may vary slightly in size, color, shape, and design.
It may be difficult to provide an identical item, but we will do our best to accommodate.
If you're interested, we can send you photos in advance by email.

Yes, it is. If the product is not listed on our online shop but is sold in-store, we will allow you to complete the purchase procedure on our online shop. Please contact us using the inquiry form .

Our products are ceramics (fragile), so they are carefully packed before delivery.
If there is any defect in the product, please contact us within 7 days of receiving the product.
Please note that if you do not contact us within 7 days, we may not be able to accept your return.
Please note that we cannot accept returns unless there is a defect in the product.

Yes, we can. If you would like to do so, please contact us using the inquiry form . You can also find more information about gifts here .

Yes, we will check what you are looking for. Please contact us by email (info@tohgoro.co.jp) with a photo of the item or piece you are looking for.