Description based on the Specified Commercial Transactions Act

Higashigoroku Co., Ltd.

Yohei Asai

605-0846

539 Gojobashi Higashi 6-chome, Higashiyama Ward, Kyoto City, Kyoto Prefecture

In addition to the sales price, shipping fees will be charged for each order. If you choose cash on delivery or bank transfer, the customer will be responsible for any fees.
Please note that once you have completed the ordering process, even if you place a new order, the system will not deduct shipping fees or other handling fees.
If the total amount of your purchase is 16,500 yen (tax included) or more, shipping will be free.

Payment must be made within 7 days of placing your order. If payment is not received within 7 days of placing your order, we will assume that you have no intention of purchasing and your order will be automatically canceled. If the item you ordered is out of stock, we will inform you of this when we send you the "Order Confirmation Email" and cancel your order. Product inventory is linked to our stores, so it is possible that an item may be out of stock at the time of your order. We appreciate your understanding.

If there is a defect in the product, please contact us within 7 days of receiving the product. If you do not contact us within 7 days, we may not be able to accept the return. Please note that we will not accept returns unless there is a defect in the product.

We will ship your order within 10 days after receiving it. However, depending on the contents of your order, it may take 1 to 3 months to produce, in which case we will contact you by email or phone with more information.

■Bank transfer
After placing your order, please pay ① the total product price (tax included), ② shipping fee, and ③ bank transfer fee within 7 days.

[Bank transfer details]
・Kyoto Bank, Higashiyama Branch, Current Account 111699
・Mitsubishi UFJ Bank, Kyoto Central Branch, Current Account 0680368
・Sumitomo Mitsui Banking Corporation, Shijo Branch, Current Account 254508
Account name: Togoro Co., Ltd.

We will ship the product as soon as we confirm your payment. *Bank transfers from overseas (The Bank of Mitsubishi UFJ, Ltd.) are also accepted. Please contact us for details.

■ Postal transfer (within Japan only)
After placing your order, please pay ① the total product price (tax included), ② shipping fee, and ③ postal transfer fee within 7 days.

[Bank transfer details] Account number 01050-3-73313
Account name: Togoro Co., Ltd.

We will ship the product as soon as we confirm your payment.

■Cash on delivery (within Japan only)
When receiving the product, please pay ① the total price of the product (tax included), ② the shipping fee, and ③ the cash-on-delivery fee in cash to the Yu-Pack or Yamato Transport delivery person.

■Credit card
This is the procedure when placing an order. All card information entered is encrypted using SSL and sent directly to the credit card company, protecting your personal information. There is also no need to provide your information to us, making your purchase safer and smoother. The total payment will be ① the total product price (tax included) and ② shipping fee. *There are no additional fees.
[Cards accepted]
JCB/VISA/MasterCard/AMEX/Diners

■Other payment services
The total payment will consist of ① the total product price and ② shipping fee. *There are no additional fees.
[Available services]
ShopPay/PayPal/GooglePay

Please make payment within 7 days of placing your order (bank transfer or postal transfer).

Please contact us by email or phone within 7 days of receiving the product. Please note that we may not be able to accept returns if the deadline has passed.
We cannot accept returns if the product is damaged or soiled by the customer. Because the products we sell are handmade, each one may have slightly different patterns, designs, sizes, colors, and shapes. Also, while we have adjusted the product photos of each product to be as close to the actual product as possible, please note that the color tone may appear different depending on environmental factors such as your monitor.

If the product is damaged, the wrong size, or has other defects due to our negligence, we will cover the shipping costs. If the return is due to customer reasons, the customer will be responsible for the shipping costs.

Higashigoroku Co., Ltd.

info@tohgoro.co.jp

*We will not accept any sales or solicitation emails.

075-561-0056

*We do not accept any sales or solicitation calls.

https://www.tohgoro.co.jp/

Establishment date: October 25, 2025
Higashigoroku Co., Ltd.