As we begin preparing your order for shipping immediately after it has been placed, cancellations are not accepted.
If you have placed an order by mistake, please contact us by phone (075-561-0056 / +81-75-561-0056), email (info@tohgoro.co.jp), or via our inquiry form .

You can choose to pay by bank transfer, postal transfer, cash on delivery, credit card payment (JCB / VISA / MasterCard / AMEX / Diners), Shop Pay, PayPal, or Google Pay.
For more information about payment methods, please click here .

We may not be able to accept some items or artworks, but we generally accept them.
Regarding the products and creations we can produce, it will take some time, but we will do our best to prepare them to meet your needs.
Please feel free to contact us.

Your order will be shipped within 7 days of receiving your order.
However, depending on the details of your order, it may take 1 to 3 months to produce your item. In that case, we will contact you by email or phone with further details.
Please see here for details about your order.

Shipping fees vary by region; please see here for details.
*For items with unusual shapes or designs, additional shipping and packing fees may apply.
(If additional costs are incurred, we will inform you in advance.)
Shipping within Japan is free for orders totaling 16,500 yen (including tax) or more.