terms of service

These Terms of Use (hereinafter referred to as "these Terms") set out the terms of use for the website (https://tohgoro.co.jp/, hereinafter referred to as "this Site") operated by Tohgoro Co., Ltd. (hereinafter referred to as "our company") and the online sales service (hereinafter referred to as "this Service") provided through this Site. All persons who view or use this Site (hereinafter referred to as "Users") must agree to these Terms before using this Site.

1. These terms and conditions apply to all use of this site, including browsing, membership registration, product purchases, etc.
2. The "Notation Based on the Specified Commercial Transactions Act" and "Privacy Policy" separately stipulated by our company shall constitute part of these Terms and Conditions, and users shall be deemed to have agreed to the contents of these as well.

1. All rights to the content published on this site, including text, images, videos, illustrations, designs, and programs, belong to our company or the original authors.
2. Except as permitted by law, copying, altering, reprinting, distribution, selling, etc. is prohibited without the permission of our company or the original author.
3. The rights to the trademarks, logos, trade names, etc. used on this site belong to our company or the right holder. They cannot be used without the permission of the right holder.

1. When a user registers as a member to use the Service, the user must enter accurate and up-to-date registration information.
2. Members shall manage their ID and password at their own responsibility and shall not transfer, lend or share it with third parties.
3. If a member provides false, incorrect or fraudulent information in their registration, the Company may suspend their use of the Service or delete their registration.

1. Users can purchase products on this site by following the procedures specified by our company.
2. The sales contract will be deemed to be concluded at the time when we send an "order confirmation email" or other notification to the user regarding their order.
3. Product prices, shipping fees, payment methods, delivery times, return and exchange conditions, etc. shall be in accordance with the "Information Based on the Specified Commercial Transactions Act."
4. We may be unable to accept your order due to out-of-stock items, manufacturing issues, or other unavoidable circumstances. In such cases, we will promptly contact you and refund any payments already received.
5. We may ship outside of Japan, but the shipping areas, shipping fees, customs procedures, duties, and duty-free sales conditions will be as specified on the separate product page or in accordance with our company's instructions. Import taxes and fees associated with shipping overseas will be the customer's responsibility.

1. The price of the product and shipping fees must be paid by the payment method selected by the user when placing the order.
2. Payment methods, payment deadlines, fees, etc. shall be as stated in the "Information Based on the Specified Commercial Transactions Act."

1. After confirming payment or confirming the order, we will ship the product in accordance with the Specified Commercial Transactions Act.
2. Due to the nature of handmade products, production time may be required. Please refer to the product page or notifications from our company for estimated delivery times.
3. We shall not be held responsible for any delays in delivery due to natural disasters, traffic conditions, system failures, etc.
4. Because our products are handmade one by one, there may be slight differences in color, shape, size, etc. from the images shown. These are characteristics of the product and do not constitute defects.
5. Depending on the production process and kiln firing conditions, delivery times may be delayed. In such cases, we will contact you individually.

1. Conditions for returns, exchanges, and cancellations are in accordance with the "Information Based on the Specified Commercial Transactions Act."
2.As a general rule, we cannot accept returns or exchanges due to customer convenience.
3. For custom-made or made-to-order products, cancellations or changes cannot be made once production has begun.
4. Please note that we cannot accept returns or exchanges due to differences in color tone or shape that are unique to handmade products.

Users must not engage in the following acts:

1. Any act that interferes with the operation of this site or causes inconvenience or damage to our company or other users.
2. Any act of fraudulently using other people's information.
3. Purchasing products for commercial purposes such as resale or resale.
4. Use of fraudulent payment methods (cards, accounts, etc. in someone else's name).
5. Any act that violates public order and morals, laws, or regulations.
6. Any other act that the Company deems inappropriate.

1. We do not guarantee the accuracy, usefulness, safety, etc. of the information on this site.
2. We shall not be liable for any damages incurred through the use of this site (such as communication failures, system errors, delivery delays, data loss, etc.).
3. We may change or discontinue the structure, content, URL, or operation of this site without prior notice.

We will handle personal information obtained from users appropriately in accordance with our "Personal Information Protection Policy (Privacy Policy)."

Other websites linked to from this site are managed under the responsibility of their respective operators. We make no guarantees regarding the content or safety of the linked sites.

1. The interpretation and application of these Terms and Conditions shall be governed by the laws of Japan.
2. Any disputes arising in connection with this website or this service shall be submitted to the Kyoto District Court or the Kyoto Summary Court as the exclusive court of first instance.

The Company may change these terms and conditions as necessary. Any changes will be announced on this website, and any use of the site after the date of posting will be deemed acceptance of the changed terms and conditions.

Establishment date: October 25, 2025
Higashigoroku Co., Ltd.